Refund and Returns Policy

Effective Date: March 7, 2025

Thank you for shopping at DresupCiteino.com! We want to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Please read our Refund and Returns Policy carefully to understand your rights and the procedures for returning products and receiving refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be returned in its original packaging, including tags and labels, if applicable.
  • You must initiate the return process within 30 days of receiving your order.

Non-returnable items:

  • Gift cards
  • Items marked as Final Sale or Non-returnable in the product description.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@dresupciteino.com within 30 days of receiving your item. Please include your order number and the reason for your return.
  2. Return Authorization: After reviewing your request, we will issue a Return Authorization Number (RAN). This number must be included in your return package to ensure proper processing.
  3. Packaging the Item: Carefully package the item to prevent damage during return shipping. Ensure that the original packaging, labels, and all accessories are included.
  4. Return Shipping: You are responsible for the return shipping fees, unless the return is due to a defect or error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75.
  5. Shipping Address: Please send your return to the following address:
    • Return Address: [Provide the address here if necessary]

Please note: We are not responsible for lost or damaged items during return shipping.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original payment method.

  • Refund Timeline: Refunds typically take 7-10 business days to process. However, it may take longer depending on your payment provider or bank.
  • Partial Refunds: If the returned item is not in its original condition (e.g., damaged, missing parts), or if it exceeds the 30-day return window, we may issue a partial refund or reject the return entirely.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend returning the item for a refund and placing a new order for the desired item.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@dresupciteino.com. You will be required to send photos of the damaged or defective product, and we will arrange for a full refund or replacement at no additional cost to you.

6. Shipping Fees

Please note that shipping fees are non-refundable unless the return is due to an error or defect on our part. You are responsible for the return shipping costs, unless otherwise stated in our policy.

7. Contact Us

If you have any questions or concerns about your return, refund, or exchange, please don’t hesitate to contact our customer service team:

Effective Date: January 7, 2025

By purchasing from DresupCiteino.com, you acknowledge and agree to abide by this Refund and Returns Policy. Thank you for choosing us!