Shipping Policy

Effective Date: March 7, 2025

At DresupCiteino.com, we aim to provide fast, reliable, and secure shipping for all our musical instrument products. Please read our Shipping Policy carefully to understand the details regarding shipping options, delivery times, and costs.

1. Shipping Locations

We are proud to offer shipping to U.S. and international locations. We currently ship to most countries, but please note that certain countries may have restrictions on specific products. If you are outside the U.S., we encourage you to check with our customer service team or check at checkout if we ship to your destination.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to cater to your needs. The shipping method you choose at checkout will determine how long it will take for your order to arrive. Estimated delivery times are as follows:

      • Standard Shipping (U.S. Only): 5-7 business days
      • Expedited Shipping (U.S. Only): 2-4 business days
      • Express Shipping (U.S. Only): 1-2 business days
      • International Shipping: 7-21 business days, depending on destination country

Please note that delivery times are estimates and may vary depending on your location and the specific shipping carrier. Once your order is shipped, you will receive a tracking number that will allow you to track your order in real-time.

3. Shipping Costs

Shipping costs vary depending on the destination, size, weight of the items, and the shipping method selected. Shipping costs will be calculated at checkout before you confirm your order.

      • Free Shipping: We offer free standard shipping on orders over $50 within the United States. International shipping costs will be calculated at checkout based on the delivery address.
      • International Orders: International shipping charges are determined by the destination country and the total weight of your order. Please note that international customs fees, taxes, or import duties may apply and are the responsibility of the recipient.

4. Order Processing

Once we receive your order, we aim to process it within 1-2 business days. Please note that orders placed on weekends or holidays will be processed the next business day.

      • In Stock Items: For in-stock items, we typically ship within 1-2 business days.
      • Backordered Items: If an item is out of stock, you will be notified with an estimated ship date. In case of significant delays, we may offer an alternative solution or full refund if you prefer not to wait.

5. Order Tracking

Once your order is processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through the selected carrier’s website.

Please note that once the order has been handed off to the carrier, we cannot control delays or issues with the delivery.

6. Shipping Restrictions

      • P.O. Boxes: We do not ship to P.O. Box addresses for certain delivery methods, so please provide a physical address during checkout to avoid delays.
      • International Restrictions: Certain items may be restricted for shipping to international addresses due to import regulations. If we are unable to ship an item to your country, we will notify you promptly and provide you with a solution or a full refund.

7. Address Accuracy

Please make sure to double-check the shipping address provided during checkout. We are not responsible for incorrect shipping addresses and cannot guarantee delivery if the address is incorrect. If you need to make changes to your shipping address, please contact us immediately at info@dresupciteino.com before the order is shipped.

8. Lost or Damaged Items

We take great care to ensure your order is packaged securely. However, if your order arrives damaged or is lost during transit, please contact us immediately at info@dresupciteino.com. We will assist you in resolving the issue and provide a replacement or refund if necessary.

Note: In the case of damaged items, please retain all packaging and take photos of the damage for us to process a claim with the carrier.

9. Order Delays

While we strive to fulfill all orders in a timely manner, there may be instances where shipments are delayed due to reasons beyond our control, such as:

      • Weather disruptions
      • High demand
      • Carrier delays
      • Customs clearance issues (for international orders)

If you experience any issues or delays with your order, please contact our customer service team at info@dresupciteino.com, and we will do our best to assist you.

10. Contact Us

If you have any questions regarding our shipping policy, delivery times, or need assistance with your order, feel free to contact our customer support team:

Effective Date: January 7, 2025

Thank you for choosing DresupCiteino.com for your musical instrument needs. We are committed to providing you with the best shipping service to get your items to you as quickly and safely as possible.